RE-CROWN — Returns, Refunds & Satisfaction Guarantee

Our 30-Day "Love It or Your Money Back" Promise

We built RE-CROWN for one of the hardest seasons of your life, and we want you to feel completely safe trying it. That's why every first-time order is backed by our 30-Day Satisfaction Guarantee: if you're not happy with your purchase within 30 days of the delivery date, we'll make it right — including a full refund of that order. You don't need to return the bottle. Keep it, finish it, or pass it to a friend.

Because RE-CROWN is a personal-care product applied directly to the scalp, we cannot resell or reuse any item once it has shipped, so we've removed the hassle of mailing anything back. Just reach out and we'll take care of you.

How to Request a Refund (the fast, easy way)

1. Email support@rossewell.com with your order number and the email used at checkout.
2. Tell us briefly what went wrong — a sentence is enough.
3. We respond within 24 hours (Mon–Fri) and, once approved, issue your refund to your original payment method within 2–3 business days.

That's it. No forms to print, no package to ship, no phone tree. Most refunds reach customers faster than a bank dispute would — which is exactly why we ask you to come to us first (see below).

What's Covered

• First-time orders, within 30 days of the delivery date.
• Damaged, defective, or incorrect items — covered when reported within 72 hours of delivery, with the verification steps below.
• Orders that never arrived — if tracking shows no delivery, we'll reship or refund.

What's Not Covered (so there are no surprises)

• Orders beyond the 30-day window from delivery (except verified damaged/defective items reported within the 72-hour window below).
• Repeat or subscription orders beyond your first, unless damaged or defective — because you've already had the chance to try the product. (You can cancel future shipments anytime; see Subscriptions below.)
• Refund requests based solely on results timing. RE-CROWN is a 5-month protocol designed to work alongside your natural postpartum hair cycle. Visible changes typically begin around weeks 8–12. We make every results-related expectation clear before purchase, and "results may vary" applies to every customer.
• Returns sent by mail without prior approval — we don't process or refund mailed-back items, since opened personal-care products cannot be reused.

Damaged, Defective, or Incorrect Items

If your order arrives with damage, a defect, or the wrong item, we'll replace or refund it — quickly. To process your claim, we need the following within 72 hours of delivery (as shown on your tracking):

• A clear photo of the shipping box / outer packaging, including any visible damage to the box itself.
• A photo of the damaged bottle inside the original box, exactly as you found it when unboxing.
• A photo of the packing slip or shipping label.
• The order number.

Send all four to support@rossewell.com within 72 hours of the tracked delivery time. Once verified, we'll ship a replacement free of charge or issue a full refund — your choice.

Why we ask for these

Our bottles ship in protective, drop-tested packaging, so true in-transit damage is rare and almost always visible on the outer box. Photographing the bottle inside the box, with the packing slip, allows us to verify the claim against our shipping carrier's insurance — which is how we're able to make replacements free for you, every time.

What is not eligible

• Damage reported more than 72 hours after delivery.
• Damage where the outer shipping box shows no signs of impact (this typically indicates post-delivery handling rather than in-transit damage, which our policy and carrier insurance cannot cover).
• Bottles damaged by drops, spills, contact with hard surfaces, exposure to extreme heat, or normal wear during use.

We process verified claims within 24 hours and ship a replacement the same or next business day. For any unverified claim, our customer-care team will work with you one-on-one to find a fair resolution — we're real people, and we want this right for both of us.

A Note on Results & Expectations

Postpartum shedding follows a biological cycle that takes months to fully resolve, and so does recovery. We will never promise overnight results, and we ask you not to expect them. If you're partway through and not yet seeing change, email us before requesting a refund — our team will check your routine, make sure you're applying it correctly, and often that's all it takes. We're genuinely invested in getting you to your result, not just processing a transaction.

Subscriptions (Subscribe & Save)

If you chose Subscribe & Save, you authorized a recurring charge at the frequency you selected, at the discounted price, until you cancel.

• We send a reminder email before every renewal, so you're never surprised.
• You can pause, skip, change frequency, or cancel anytime through the Manage Subscription portal or the link in any of your emails — no phone call, no waiting.
• Cancelling before your next renewal date stops all future charges. Charges already processed for shipped orders are non-refundable beyond the first-order guarantee.

Important: Before You File a Payment Dispute

We resolve nearly every issue within 24 hours, and our refunds are faster than a bank chargeback. If you have any concern about a charge, please email support@rossewell.com first — it's the quickest way to get your money back, and it lets us fix genuine mistakes immediately.

Filing a chargeback or payment dispute for an order you placed and authorized — without first contacting us — is considered first-party (friendly) fraud. For every order, we retain records including your order confirmation, IP address, device information, delivery tracking, subscription consent, and your acceptance of this policy at checkout. We will submit this evidence to contest any invalid dispute, and we reserve the right to recover associated costs and decline future service.

This does not affect your legal rights or our guarantee above — it simply asks you to give us the chance to help first. We almost always can.

Acceptance of These Terms

By completing your purchase, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy, our Subscription Terms, and our Terms of Service. These terms are presented and acknowledged at checkout.

Questions? We're real people and we're here for you: support@rossewell.com